About the l89i Help Center
Welcome to l89i. This is more than just a betting platform — it's a place where every player's questions and concerns are taken seriously. Our Help Center was built with exactly that in mind: to give you fast, reliable answers whenever you need them, any time of day.
Built with Bangladesh users in mind, l89i's support system is run entirely in Bengali. No need to worry if your English isn't strong — our support agents speak your language and are committed to understanding your issue and providing the right solution.
Account Opening & Management
Opening an account at l89i is quick and straightforward. Simply fill in the registration form with your mobile number or email, choose a strong password, and verify with the OTP sent to your phone. The whole process typically takes two to three minutes.
Before making your first deposit, you'll need to verify your identity. This keeps your account secure and prevents any issues with future withdrawals. Verification requires a government-issued ID (National ID card, passport, or driving licence) and a selfie.
What to Do If You've Forgotten Your Password
Forgetting your password happens to everyone. On the login page, click "Forgot Password", enter your registered mobile number or email, and a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes under five minutes.
Deposit — How to Add Funds to Your Account
L89i supports all of Bangladesh's most popular mobile banking services for deposits. bKash, Nagad, and Rocket are all accepted, and you can also deposit via DBBL Nexus and select credit cards.
The minimum deposit is just ৳200, with no upper limit. In most cases, funds are credited to your account instantly. If there's a delay for any reason, contact support — have your transaction ID on hand for a faster resolution.
Withdrawal — How to Cash Out Your Winnings
One of l89i's biggest advantages is fast withdrawals. In most cases, funds reach your mobile banking account within 15 to 30 minutes of submitting a withdrawal request. The minimum withdrawal amount is ৳500.
If your identity was verified before your first withdrawal, no additional steps are required. However, large withdrawals (৳50,000 or more) may require extra verification, which is typically completed within 24 hours.
What to Do If Your Withdrawal Is Stuck
If your money hasn't arrived an hour after submitting a withdrawal request, start by checking your transaction history in your mobile banking app. If there's an issue, contact l89i via live chat with your transaction ID and a screenshot of the request. Our team will investigate and get it sorted quickly.
Bonuses & Promotions — A Simple Guide to Understanding the Terms
L89i offers a variety of bonus types — welcome bonuses, reload bonuses, cashback, free bets, and seasonal promotions — each with its own terms. Before claiming any bonus, read the wagering requirements (how many times you need to bet) and the expiry date carefully.
Typically, once you complete the required wagering turnover using bonus funds, the balance converts to real money and becomes withdrawable. For any bonus-related questions, our support team is ready to help.
Sports Betting — What You Need to Know Before You Start
L89i offers betting on dozens of sports, including cricket, football, tennis, and kabaddi. Major tournaments like the Bangladesh Premier League, IPL, and Cricket World Cup come with special odds and enhanced markets.
Make sure you understand the odds before placing a bet. With decimal odds, if the odds are 2.50and you stake৳1,000, a win pays out a total of ৳2,500 (profit: ৳1,500). During live betting, odds shift constantly as the match unfolds — so take a moment to think before you commit.
Security — Keep Your Account Safe
L89i takes your account security very seriously — but your own vigilance matters just as much. Never share your password with anyone, keep two-factor authentication enabled, and avoid logging in through unfamiliar links.
L89i staff will never ask for your password or OTP. If anyone requests this information, it's a scam — report it to our support team immediately.
Mobile App Troubleshooting
If you're having trouble downloading the l89i app, start by checking your phone's storage and internet connection. On Android, you may need to allow installation from "Unknown Sources". On iOS, you can download it directly from the App Store.
If the app crashes or won't load, try uninstalling and reinstalling it. If the problem persists, contact support with your device model and Android/iOS version.